Free UK delivery on all orders. Please note that delivery time excludes public holidays and weekends unless otherwise stated.
For all international deliveries (that is, out with the United Kingdom) please contact our customer care on Email: [email protected] or call us on +44(0) 208 706 0809 to discuss the shipping mode and shipping price. International deliveries can take between 5-21 days depending on the items ordered as well as the mode of transport selected, eg; air freight or sea freight. We can assist you throughout the process from order through to delivery.
Here are some of our frequently asked questions.
1) What happens when my order has been shipped?
You will receive a dispatch confirmation email with tracking details for all courier deliveries. For larger deliveries, we will contact you directly to arrange a suitable day and time. You’ll be notified shortly before dispatch for all international freight orders travelling by air and/or sea.
2) If my order has multiple items, do you deliver items separately?
Yes. If you have ordered multiple items, we will send these out to you as soon as they arrive at our warehouse. We will always notify you by email of the same.
3) How are custom-made orders shipped and how long will they take to arrive?
Normally all custom-made orders have their own manufacturing lead-times mentioned on the product description box beside each product. They are anywhere between 3 weeks to 6 weeks or in some cases longer depending on the product selected. Sometimes they can arrive quicker than the time mentioned and in this case we will notify you when the order is ready to be dispatched to you.
4) How long will In-stock items take to be dispatched?
All in-stock items will be dispatched in 2-5 working days depending on the warehouse in which they are stocked in. If the items are stocked in our UK warehouse, its between 1-2 days and if the items are in stock in our EU warehouse, the dispatch to you could take up to 3-5 working days.
5). How much will the duties and taxes be for my international delivery?
Please ensure you check this information with your local customs and tax office. You as the customer are solely responsible for paying these charges.
6) How is a Standard delivery delivered by couriers?
This offers delivery right to your front door. If the delivery is to an apartment or flat, the order will be delivered inside the entrance to the building.
Delivery of oversized, fragile & bulky items in the UK
If your order contains oversized, or bulky items your order will be handled and delivered by our trusted delivery team at Tussnells and they will contact you to arrange a suitable time to deliver your items.
Things to consider:
- Parking restrictions
- Delivery access and size restrictions
- Suitable access to the property
- Restricted access to the property and time restrictions