Effective Date: 7 May 2025
Website: www.fabiia.com
Operated by: Fabiia Limited

1. Who We Are

“We”, “us”, “our” and “Fabiia” refers to Fabiia Limited, a company registered in Scotland, UK.

• Business Address: Fabiia, 30-31, Ground Floor, Furnival Street, London EC4A 1JQ, United Kingdom
• Registered Address: Summit House, 4-5 Mitchell Street, Edinburgh EH6 7BD, United Kingdom
• Telephone (UK): 0208 706 0809
• International: +44 208 706 0809
• Email: [email protected]
• Company Registration No. (UK): SC270027
• VAT Registration No. (UK): 865 2325 20

2. Data We Collect

We may collect and process the following types of data:

• Account Information: Information you provide when creating an account.
• Order and Fulfilment Data: Data to process orders and deliveries.
• Communications: Email/chat transcripts and phone calls may be stored for training or legal reasons.
• Marketing Preferences: Your opt-in status for marketing communications.
• Analytics and Cookies Data: Includes IP address, device/browser info, and interaction history.

3. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

• Consent: For analytics, marketing, and cookies.
• Contract: To fulfil orders or respond to enquiries.
• Legal Obligation: For tax, compliance, or legal requirements.
• Legitimate Interest: To improve our website and prevent fraud.

4. Analytics and Tracking Tools

Google Analytics

We use Google Analytics to understand visitor trends. Data is anonymised where possible. Refer to the Google Privacy Policy for more information.

Clicky Analytics

Clicky collects data such as IP address and page interactions. We configure it to minimise data collection. Details are at Clicky’s Privacy Policy.

PostHog

We use PostHog to improve site functionality and user experience by monitoring trends and technical diagnostics. Data may include:

• IP address
• Browser and device characteristics
• Interaction patterns on the site (e.g., navigation, clicks)

We configure analytics features such as PostHog based on your cookie preferences and our legal obligations under privacy regulations.
For more information, please refer to the PostHog Privacy Policy.

5. Use of Your Information

Your data may be used to:

• Fulfil and deliver orders
• Respond to enquiries and support requests
• Improve and personalise website features
• Prevent fraud and abuse
• Send marketing communications if you’ve opted in

6. Cookies and Consent

We use cookies to:

• Maintain session functionality
• Operate shopping cart features
• Understand usage patterns
• Deliver personalised ads

Categories of cookies we use:

Cookie Type	Purpose
Necessary	Enable core site functions
Preferences	Store user settings and choices
Analytics	Measure site performance and usage
Marketing	Deliver relevant advertising
Social Media	Connect with social media platforms

You may manage or withdraw your cookie preferences at any time via our cookie banner or browser settings. Learn more from the UK Information Commissioner’s Office at https://ico.org.uk/for-the-public/online/cookies/ or visit YourOnlineChoices.eu.

7. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict data processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the UK ICO

8. International Data Transfers

Some analytics providers may process your data outside the UK or EU. We ensure all transfers comply with GDPR using approved mechanisms like Standard Contractual Clauses.

9. Data Retention

We retain data only for as long as necessary for the purposes stated. Anonymised analytics data may be kept longer to monitor performance trends.

10. Changes to This Policy

We may update this policy periodically. Changes will be reflected on this page and, if significant, notified via the website or email.

11. Contact Us

If you have any questions, please contact:

• Data Controller: Fabiia Limited
• Email: [email protected]